RBL Bank credit card holders can contact customer care with questions or complaints. The customer service center is accessible by phone or by e-mail. RBL Bank, formerly Ratnakar Bank, is an Indian private sector bank headquartered in Mumbai. Corporate and institutional banking, commercial banking, branch and business banking, retail assets, development banking and financial inclusion, treasury, and financial market operations are among its services.
RBL Bank is a significant private sector bank in India, with a growing presence. Corporate & Institutional Banking, Commercial Banking, Branch & Business Banking, Retail Assets, and Treasury and Financial Markets Operations are the five business verticals within which the Bank provides specialized services. It presently serves over 10.66 million customers through 500 branches, 1,424 business correspondent branches, and 407 ATMs in 28 Indian states and union territories.
What is my RBL credit cards customer care number?
You can call 1800 121 9050 or +91 22 6232 7777 from registered number if you have queries about RBL credit cards. If you cannot contact by phone, you may send an email at cardservices@rblbank.com.
RBL SuperCard holders can also call a special customer service number the bank provides i.e. +91 22 7119 0900. SuperCard holders can contact supercardservice@rblbank.com with their questions. RBL Bank has a dedicated customer service number for any free credit card related questions. For most card-related issues, you can contact their customer service representative. Choose a free credit card that is right for you and apply for a credit card online.
RBL Bank Overview – Awards and Schemes
As part of a financial literacy initiative called Saksham, implemented in conjunction with CDC in 2016, the bank educated 25,000 people from 300 villages across four districts in Madhya Pradesh in financial literacy. An additional Saksham program was conducted in Ahmedabad in 2013.
A partnership between RBL Bank and MoneyTap resulted in creating India’s first personal credit line application in 2018. In June of the same year, the company reported increasing its ownership position in microlender Swadhaar FinServe to 100 percent from 50 percent.
In addition to the CDC Group, Multiples Alternate Asset Management, the Asian Development Bank, and PremjiInvest, the RBL Bank has received capital from various additional investors.
The company’s announcement in August 2020 has raised INR 1566 crore through a preferential issuance. It was led by Baring Private Equity Asia, with participation from additional investors such as ICICI Prudential Life, CDC Group, and local private equity firm Gaja Capital.
Awards and recognition
- Best Bank for Microfinance – Asiamoney Best Bank Awards 2019 by Euromoney
- Best Small Bank, Business Today – Money Today Financial Awards 2019
- Best Self Service Banking Initiative, Application – The Asian Banker Financial Technology Innovation Awards by The Asian Banker
Mission
- Customers at the heart
Engaging and understanding customer needs, providing best products & services, and responding quickly to customer inquiries.
- Employees as the pillar
To foster a work environment that allows employees to achieve their career goals via consistent performance and demonstration of the bank’s core values and principles.
- Community as the cause
To provide dependable and cost-effective banking services that promotes financial inclusion, growth, and the reduction of social disparities.
- Shareholder value as the focus
To demonstrate good corporate governance standards to pursue immediate and long-term business objectives that preserves and balance stakeholder interests.
RBL Bank credit card – Grievance Redressal
RBL bank makes certain that its customers’ requirements are met and does not encounter any difficulties when utilizing the bank’s services. Therefore, RBL Bank established a rigorous and efficient grievance redressal mechanism that assures customers receive appropriate service promptly. To resolve consumer complaints, RBL Bank has three levels of service. If a consumer is not happy with resolving their inquiry or complaint, they can always escalate the matter.
RBL Bank Ombudsman Scheme
The Ombudsman scheme was established to facilitate the resolution of any customer complaints relating to the services provided by financial institutions. This also makes it easier for customers to be satisfied and for all complaints to be resolved quickly. Ombudsmen are well-known for being neutral and independent, and they provide their services for free. They also look into issues that have gone unresolved by the banks in the first place.
If you have not received a ‘final response’ within 30 days, you can easily contact the Banking Ombudsman for assistance. Clients can receive a resolution to their concerns through the Banking Ombudsman Scheme, a low-cost alternative to court.
Twenty Banking Ombudsmen have now been appointed, with offices in the capitals of the respective states. Listed in Annex, I of the Scheme are the locations of the Banking Ombudsman offices and their telephone numbers and email addresses. If you do not receive a response from the bank within a specified period, you can register a complaint with the Banking Ombudsman. To make a complaint with the Banking Ombudsman, you must first write a letter to the Ombudsman.
Read More interesting articles.
