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Your Visa card account
Who do I ask for information about my account and transactions?
Visa does not retain any details of financial transactions that you may have undertaken using your Visa payment card – these are kept and managed by your Visa credit or debit card issuer.
To access your account information, please contact your Visa card issuer. You will find their address and/or telephone number on your Visa statement. The telephone number may also appear on the back of the card itself. You can also locate your card issuer and click through to their website for more information. How do I resolve unauthorised charges?
Your card issuer can help you resolve issues regarding unauthorised transactions. You will find their address and/or telephone number on your Visa statement. Their telephone number may also appear on the back of the card itself.
If you would like to learn more about services that Visa offers to add an extra level of protection to your Visa card, explore Safety + security. What do I do if a merchant will not accept my Visa card?
Your payment experience is incredibly important to us. Merchants who display the Visa logo are not permitted to choose whether or not to accept a Visa card for payment if the customer is acting in good faith.
Visa has over 16,000 financial institution clients that issue their own Visa cards and sign up merchants to accept them. These institutions set the terms and conditions for their merchant relationships and, therefore, handle all customer service matters relating to them.
We recommend that you notify your Visa card issuer using the customer support number appearing on your Indian Visa Application Online statement or the back of your Visa card. Your Visa card issuer has access to the appropriate Visa rules and regulations, as well as the Notification of Customer Complaint forms to file complaints.
Safety + Security
How will cardholders know that a new card is genuine?
As with the replacement of all Visa cards, those cards with the new design will be distributed by a Visa card issuer. All Visa products provide a convenient, reliable, safe and secure way to make purchases. For additional concerns about your Visa card, call your card issuer. How will merchants know that a card with the new design is genuine?
Visa is working with financial institutions, merchants and law enforcement agencies worldwide to ensure that there is no confusion as the new card design is introduced. Will the change make cardholders or merchants more vulnerable to payment fraud?
No. Visa is working with financial institutions, merchants and law enforcement agencies worldwide to ensure that there is no confusion as the new card design is introduced. As always, Visa has programmes in place to help monitor fraudulent activity and alert cardholders to potentially fraudulent use. Visa will continue to offer cardholders extensive protection through multiple layers of security, so cardholders can feel confident and secure when they use their new Visa card. I want to accept Visa at my business, how do I apply?
Visa does not set or service merchant accounts, but if you would like to accept Visa at your business, please contact a Visa acquirer.