Thinking about buying or selling a home? You’ve probably come across estate agents — but what do they actually do, and are they worth the fee?
Here’s a clear, no-nonsense look at what estate agents do, how they help both sides, and what to expect when working with one.
What Is an Estate Agent?
An estate agent helps people sell, buy, or rent homes. Most work in specific towns or areas, so they usually have a good handle on local property prices and demand. They’re hired by sellers, but they also work closely with buyers throughout the process.
Some agents have branches on the high street, while others work online. Many do both.
What Estate Agents Do for Sellers
If you’re selling, a decent estate agent does more than just stick your home on a website. Here’s what they usually take care of:
1. Valuing Your Home
They’ll come round and give an estimate based on similar homes nearby, the condition of your place, and what’s selling locally. A good agent won’t just tell you what you want to hear — they’ll be realistic, which helps avoid delays or price drops later.
2. Marketing the Property
They’ll take photos, write a short description, and list your home on websites like Rightmove, Zoopla, and their own site. Some still use printed ads or window displays. Others may post it on social media or email it to buyers already on their books.
3. Booking and Holding Viewings
Agents arrange viewings and either show people round themselves or let you do it — up to you. Most sellers prefer the agent to handle it, as they know what buyers tend to ask and how to respond.
4. Handling Offers
Once someone wants to buy, the offer goes through the agent. They’ll pass it on to you and give their thoughts — especially useful if you get more than one offer. The best offer isn’t always the highest; a buyer with no chain, for example, might be less likely to pull out.
5. Keeping the Sale Moving
Once you’ve accepted an offer, there’s still a lot to do — paperwork, solicitors, mortgage checks. The agent keeps everyone updated and chases things up to stop the sale stalling.
What Estate Agents Do for Buyers
Buyers don’t pay estate agents — the seller does. But the agent still helps with plenty during the process.
1. Showing You Homes
Once you’ve said what you’re after, the agent might send you places to look at. You can find listings yourself online, but sometimes agents know about homes before they’re advertised.
2. Sorting Viewings
They’ll book viewings with the seller, and some agents will meet you at the property to show you around.
3. Giving Local Info
Agents often live nearby, so they can answer questions about things like schools, traffic, or parking.
4. Putting Your Offer Forward
If you want to buy, the agent handles your offer and speaks to the seller. They may check if you’ve got a mortgage in place, or if you’re in a chain. After that, they’ll keep in touch as the sale progresses.
Do You Have to Use an Estate Agent?
If you’re selling, no — you don’t have to use an agent. You can list the home yourself. But most people use one to avoid the hassle of booking viewings, talking to buyers, and keeping the sale moving.
If you’re buying, you’ll usually deal with an estate agent, as sellers nearly always use one. You won’t pay anything — the agent’s fee comes from the seller.
Online vs High Street Estate Agents
Online estate agents often charge a flat fee, which can be cheaper than the usual percentage. But you may need to take your own photos or handle viewings yourself.
High street agents charge more, but offer a full service. They deal with buyers, sort viewings, and manage the process from offer to completion — which can be a big help if things get stuck or fall through.
How to Choose a Good Estate Agent
Not all agents are the same. Here’s what to look out for:
- Local knowledge: Have they sold similar homes in your area recently?
- Reviews: Check Google or Trustpilot to see what other sellers say.
- Fees: Is it a flat rate or a percentage? Does the quote include VAT?
- Contract length: Some agents tie you in for weeks — ask how long you’re committed.
- Where they advertise: Are they using Rightmove or Zoopla? Most buyers search there first.
Don’t just go with the agent who gives you the highest valuation. A fair price, local know-how, and clear communication matter more. Speak to a few, ask questions, and choose someone you trust. If you are looking for Swindon estate agents, visit us at https://www.milesbyron.com/.
