New Seller Pre Shipment Setting

Warehouse and Pickup Address Setting

You need to set up the correct Warehouse/ Pickup addresses. When you choose courier pickup services, TikTok Shop will retrieve this address and schedule courier pickup.

Steps:

1. From your TikTok Shop Seller Center, Click Home page> Set up shop task > Set up how you ship orders to set up your warehouse;
2. Set up your pickup warehouse and return warehouse address.
3. Click Next.

Note: You can set one warehouse for your account.

How to change or check your warehouse by:

1. You can click My Account > Seller Profile to go to the Seller Profile Page
2. From the My account > Account settings > Warehouse settings Page, click Warehouse/Pickup Address.

Shipping Options Setting

By default, TikTok Shop automatically selects the ‘TikTok Shipping’ delivery method for you, but you can easily switch to your preferred logistics using the following methods.

Steps:

1. From your TikTok Shop Seller Center, Click Shipping > Shipping Options to go to the Shipping Options Page (the ship options in different countries might be slightly different).
2. You can choose between TikTok Shipping and Seller Shipping.
3. If you set TikTok Shipping as the preferred shipping option,orders will be shipped by this default option. ( Note: If the order weight exceeds the maximum weight, the method will be automatically switched to Seller Shipping .

TikTok Shipping

You have the option to turn on Express Shipping, Standard Shipping, or both. Each delivery option will outline the service provider, with essential details:

Minimum/Maximum Shipping Weight

Other Services (eg. Cash On Delivery, or Delivery to Customer Collection Point)

Note: Please ensure your product weights are within the range stipulated by the service provider. This includes the total package weight, especially for combined packages delivered to the same recipient.

Steps:

1. Select your preferred Shipping Service. You can modify the choice based on your preference
2. Read and Sign the Agreement with Shipping Provider if there’s any
3. Check Shipping service limitations based on the Shipping Provider
4. Set Excluded Areas, customers located in excluded areas are unable to place orders (This can be done in the shipping template).
5. Go back to Shipping Setting page to check finalize the setting

Seller Shipping

You can ship orders with your own shipping labels via the Seller Shipping option. Unlike TikTok Shipping, there will only be a single option. Please ensure you enable “Seller Shipping” and choose your default provider from the list.

If you set Seller Shipping as the preferred shipping option, upcoming orders will be fulfilled by yourself. Existing orders will not be affected.

Shipping Template Setting

If you set Seller Shipping as the preferred shipping option, you need to complete the shipping fees template before uploading products. Otherwise, a reminder will pop up when uploading the product.

Steps:

From your TikTok Shop Seller Center, click Shipping > Shipping Template to go to the Shipping Template Page. Or you can find the button on Shipping Options page

From the Shipping Template Page, click Add New Template. Currently, you can set shipping fee template for each pick-up warehouse.

Enter the fields in the template:

• Template name: customizable
• Shipping from: non-editable, your warehouse location (Country, City, State)
• Shipping to: non-editable (Country)
• Excluded Areas: For those non-delivery areas, sellers can set “Excluded areas” and buyers in those areas cannot place orders
• Delivery areas: Sellers can determine different shipping rates for different zones.
• Shipping Services: Sellers can see Shipping Services for different service performances and prices (e.g. as Standard or Express)
• Shipping rules: Sellers can choose rate model with different prices for each range;

1. By Product quantity – The quantity range of count must cover 0 to 20 quantities;
2. By Product weight – The weight range should cover 0-100 LBs.

• New region: Sellers can set up a new region group and determine its shipping rule (Example: Continental US and Non-continental US territories)
• Unassigned Areas: Areas that are not assigned to a region or in the excluded delivery areas have to be assigned by the Seller.
• Note:

Each area must be assigned to an excluded area or into a region.

If an area was assigned to one region, then it cannot be selected in other regions. It can only be selected  if it is removed from another region group.

If this area doesn’t belong to any region, it will appear in the “Unassigned Areas:”, and the seller must assign it to a region.

1. After completing the shipping template, please click Submit.

Related Tips of Shipping Rules

To help sellers set up accurate shipping templates in line with operational realities, TikTok Shop has upgraded the shipping template function.

Seller is able to set shipping with 2 type Rate Models: weight-based/count-based. Seller can choose to set shipping fee based on different weight ranges/product quantity ranges.

Set shipping fee based on  different weight ranges

Set shipping fee based on different product quantity ranges

Seller can also choose to set shipping fee as flat rate for each shipping service.

After the seller edits the shipping template and clicks submit. The system will check with seller if shipping rules of service level not enabled yet and help sellers double confirm.