Introduction
Lloyds Banking Group customers were locked out of their online banking and mobile app on Wednesday, with the bank confirming that there was an issue with its system.
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Lloyds, Bank of Scotland and Halifax customers were unable to access their accounts on Wednesday, with their mobile banking app also out of service
Lloyds, Bank of Scotland and Halifax customers were unable to access their accounts on Wednesday, with their mobile banking app also out of service.
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The latest technical issues come just days after the banking group confirmed that some customers were unable to make payments using contactless cards due to a further technical error.
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Customers said they could not see their balances on desktop or mobile, but the bank said it had fixed the issue by mid-morning.
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the latest technical issues
If you’ve been trying to access your bank accounts through Lloyds Bank’s online banking or mobile app but have been locked out, there’s no need to worry. This isn’t the first time that technical issues like this have occurred, and it won’t be the last.
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The latest technical issue involves errors on both the website and mobile app that prevent users from logging in, so if you’re one of those affected by this issue then don’t panic: there are plenty of other ways to access your money at Lloyds Bank while they work on fixing things up again.
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customers say they cant see their balances on desktop or mobile
Customers are unable to log in to their accounts and cannot see their balances on desktop or mobile.
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Customers can still access their accounts via telephone banking or through our cashpoint machines as normal.
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Problems with the Lloyds Banking Group system that causes people to get locked out.
Services like the bank’s mobile app, one of its most popular products with customers, are being affected.
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The Lloyds Banking Group said it was working to resolve the issue and apologised for any inconvenience caused.
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“We are currently experiencing high volumes of traffic to our online banking website and mobile app,” a statement read. “Customers can still access their accounts via telephone banking or through our cashpoint machines as normal.”
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The bank said its system was working normally. “We are currently experiencing high volumes of traffic to our online banking website and mobile app,” a statement read. “Customers can still access their accounts via telephone banking or through our cashpoint machines as normal.”
As a result of this, customers could not access their accounts on either the bank’s website or mobile app.
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The statement said: “We are currently experiencing high volumes of traffic to our online banking website and mobile app.”
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It also added: “Customers can still access their accounts via telephone banking or through our cashpoint machines as normal.”
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Lloyds said it was aware that some customers were having trouble logging into the internet and mobile banking service, which it apologised for. Customers were able to use the machine network, telephone banking and the bank’s mobile app for two-factor authentication.”
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Customers are able to access their accounts via telephone banking and the machine network.
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Customers can use the machine network, telephone banking and the bank’s mobile app for two-factor authentication.
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“`The bank said customer service was open 24/7 and advised customers to call them on 0800 689 111 if they needed help logging into their account or had any other queries about their account or transactions.
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Takeaway:
Lloyds Banking Group said it was aware that some customers were having trouble logging into the internet and mobile banking service, which it apologised for. Customers were able to use the machine network, telephone banking and the bank’s mobile app for two-factor authentication.
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The company said all services have now been restored but advised customers to be aware of fraudsters who may try to take advantage of their situation.
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“If you are contacted by someone claiming to work on our behalf asking for security details including PINs or passwords then please contact us immediately,” Lloyds said in a statement on its website Saturday evening.
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Conclusion
The bank said it was aware that some customers were having trouble logging into the internet and mobile banking service, which it apologised for. Customers were able to use the machine network, telephone banking and the bank’s mobile app for two-factor authentication.
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