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Leverage Livechat To Boost Your Customer Service: The Benefits And How-To Guide

In this day and age, customer service is more important than ever. It is essential for businesses to have a customer service system in place that meets their customer’s expectations and needs. Live chat is an increasingly popular choice for businesses looking to achieve this. 

Live chat offers a convenient and efficient way to connect customers to the right people and provide the answers they need quickly and easily. It also helps to reduce wait times and ensure customers always have access to help. 

In this guide, we will discuss the advantages of leveraging Livechat to boost your customer service, as well as how to get started. With the right setup, Live chat can be an invaluable asset for any business. However, read the LiveChat review to learn more:

What Is Live chat?

Also known as click-to-chat or real-time messaging, live chat is a technology that allows customers to start a live conversation with a customer service representative through an online chat platform.

Customers can access live chat in a variety of ways, including by clicking a “Chat Now” button on your website. The “Chat Now” button will connect customers to a representative through one of the major live chat platforms, such as Zendesk or Sprout.

Once connected, customers can start a conversation about any questions, concerns, or issues they may have. The live chat feature is available during set hours, and representatives are typically a combination of employees and freelancers.

Real-time messaging services allow customers to start conversations with businesses without needing to pick up the phone.

As opposed to email or other messaging services, live chat gives customers the opportunity to ask questions, share feedback, and receive real-time responses.

Benefits of Live chat

Live chat allows you to talk to your customers in real-time, which is really important in the modern world where people want instant gratification, and they want it now. There are many benefits of using live chat, and they’re outlined in the following list:

Customer Satisfaction: Customers will love being able to get instant help with their questions and concerns. Being able to chat with a real person, rather than fill out a long contact form, will go a long way in keeping your customers happy.

Customer Retention: Using live chat can help you keep your current customers happy, and it can also help you attract new customers. People will be more likely to shop with you if they get quick and helpful responses to their questions and comments.

Cost Effective: Using live chat can be much cheaper than other forms of customer service, such as social media or telephone-based customer service. You won’t have to pay for Wifi or other equipment that you would need to set up a telephone line.

Easy to Set Up: While live chat may seem like it is difficult to set up, it is actually quite easy. You can find plenty of companies that provide live chat services.

Additional Feature: If you are already using another type of customer service, such as email or a contact form, you can use live chat as an additional feature.

Instant Gratification: Customers love being able to get help right away. In fact, studies show that most customers expect companies to respond to their questions and concerns within one hour.

Additional Customer Interaction: Using live chat can encourage customers to interact with your company in a new way.

Live chat Statistics

More than 97% of customers expect real-time assistance with their questions and concerns.

61% of business owners say live chat is the most effective customer service channel.

52% of marketers say live chat is the most effective way to engage with customers on social media.

77% of customers say they are likely to be loyal to a company that offers 24/7 customer service.

72% of customers say they would rather use self-service features than talk to a human.

57% of customers say they have stopped doing business with a company after having a negative customer service experience.

31% of customers say they have written a negative online review after having a negative customer service experience.

Setting Up Live chat

If you’re ready to set up live chat for your business, you have a lot of options available to you. The first thing you’ll want to do is decide what platform you want to use. There are many different types of live chat platforms, and each one offers different features and benefits. Here are some helpful tips to keep in mind when choosing a live chat platform:

Budget: Make sure to set a budget for livechat and choose a platform that fits within your financial constraints.

Features: Make sure that the platform you choose has the features you need to support your business.

User Experience: Make sure that the platform you choose has a user experience that is easy for your customers to use.

Ease of Use: Make sure that the platform you choose is easy to use for your team.

Customer Service: Make sure that the platform you choose has a stellar track record for customer service.

Strategies for Leveraging Livechat

Build a Strong Pre-Chat Environment: Your pre-chat environment is just as important as your livechat features. Make sure your website is easy to navigate and information is easily accessible. Make your website friendly and welcoming so that customers feel comfortable contacting you.

Make Sure Your Team Is Ready: Make sure your team is ready to respond to customers with courtesy and friendliness and on a consistent basis. When your team is available and ready to respond, your customers will feel like they can trust you and can rely on you.

Respond Quickly to All Conversations: Make sure to respond to all conversations with the same level of courtesy and friendliness that your team would use when talking to a customer in person. Respond quickly to all messages to show that you care about your customers’ needs and questions.

Offer a Variety of Contact Methods: Make sure that customers have multiple ways to contact you, and make sure that those methods are easy to use and quick. This will allow customers to choose the method that is best for them and make it easier for them to reach you.

Offer a Variety of Support Hours: Make sure to set hours during which your team is available to respond to customers. Customers should be able to rely on you during these hours, and they should know when they can reach you.

Live chat Best Practices

Set clear expectations: Let customers know what to expect when they start a conversation with you. If you have certain policies or requirements, make sure to let customers know before they start the conversation. Also, let customers know how long they can expect to wait for a response.

Respond Quickly to All Conversations: Make sure to respond to all conversations with the same level of courtesy and friendliness that your team would use when talking to a customer in person. Respond quickly to all messages to show that you care about your customers’ needs and questions.

Offer a Variety of Contact Methods: Make sure that customers have multiple ways to contact you, and make sure that those methods are easy to use and quick. This will allow customers to choose the method that is best for them and make it easier for them to reach you.

Offer a Variety of Support Hours: Make sure to set hours during which your team is available to respond to customers. Customers should be able to rely on you during these hours, and they should know when they can reach you.

Integrating Livechat with Other Customer Service Channels

Depending on the type of business you have, you may already be using multiple customer service channels. One of the best ways to make the most out of each of these channels is to integrate them together.

If you already have livechat set up, you can easily integrate it with other channels to make your customer service experience even easier. Here are some examples of how you can integrate livechat with other customer service channels:

Website: You can integrate your livechat with your website by allowing customers to click a “Chat Now” button on your website. This “Chat Now” button will connect customers to a representative through one of the major live chat platforms.

Telephone: You can integrate your livechat with your telephone system so that customers can use the telephone to access your livechat system. This will allow customers who prefer to use the telephone to access your livechat system.

Email: You can integrate your livechat with your email system so that customers can access your livechat via email. This way, customers who don’t want to use the telephone or who prefer to use the internet can still access your livechat system.

Social Media: You can integrate your livechat with your social media channels so that customers

John Oliver
John Oliver
Uneeb Khan CEO at blogili.com. Have 4 years of experience in the websites field. Uneeb Khan is the premier and most trustworthy informer for technology, telecom, business, auto news, games review in World.

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