A VoIP or voice-over-internet protocol is a hardware or software-based telephone that is designed to use VoIP technology to send and receive phone calls over an IP network.
Business VoIP phone service providers convert the analog telephony audio into a digital format that can be transmitted over the internet.
How does a VoIP work?
VoIP phones convert the voice calls into digital signals that travel through IP networks, such as the internet.
The Features of Phone VoIP
The most important feature of a VoIP phone is that it enables calls to be made through the internet or other IP networks. Apart from this, there are other features too; they are-
- Video calling
- Group chat
- Text messaging
- Online faxing
- Voice mail with the speech-to-text option
- Record of calls
- Bluetooth connections
- Easy conference call access
- Mobile and desktop apps
- Call routing
- Call recording
- Integration with customer relationship management.
Advantages of VoIP phones
VoIP phones offer customers the following advantages:
- Cost savings. Organizations can reduce calling costs by switching to VoIP services. While traditional analog phones can have lower upfront costs, they are more costly to support, upgrade and integrate with communications applications. IP phones also offer less expensive long-distance and international calls, as VoIP phone calls are charged at the local rate of the call’s destination.
- Performance. VoIP phones offer greater mobility and scalability than traditional handsets. If an organization moves to a new location, it does not need to acquire new phone lines, which it would with a traditional phone system. Adding new phones to a VoIP system is only limited by the available bandwidth on the organization’s network. Softphones also provide increased mobility, as clients are not tied to physical locations like hardwired phones.
- Integration. VoIP phones can also integrate with other business applications. For example, organizations can integrate their CRM software with VoIP phones to view call records and analytics for customers and sales leads or make phone calls straight from CRM applications.
Types of VoIP phones
There are two main types of IP phones. They are hardware-based phones and software-based phones. But there are many business VoIP phone service providers that offer both types.
- A hardware based VoIP phone resembles a traditional hardwired or cordless telephone. These phones include features like a speakerphone, touchpad and display hardware to show user input and caller ID. These phones also feature call transfer, multipart calling, and support for multiple VoIP accounts.
- Software based phones, also known as softphones, are virtual phone software that is installed on a user’s device. The softphone menu driven interface often resembles a handset with a touchpad and caller ID display. A headset with a microphone connected to the computer, on the other hand, is required to make calls.
Softphones offer similar capabilities to hardware based IP phones, like voicemail, call conferencing and call transfer. Some companies may also provide additional capabilities like video conferencing and instant messaging.
Final Thoughts
Now you must know about the Business VoIP phone service providers. The application’s types, advantages, and features serve us through this article.
